The agreement you sign at signup

• You list and sell your creative services through Reelr. Reelr isn't a party to the actual shoot — we're the scaffolding.
• Reelr collects payments from your clients on your behalf, takes a transparent fee, and pays you out via Stripe.
• You agree to show up, deliver what you promised, and treat clients and other creatives with professionalism.
• You keep the copyright to everything you shoot. Reelr gets a limited license to show your portfolio on the platform.
• Disputes go through the Reelr Booking Protection flow first. Your liability to a client under your per-booking contract is capped at the fee paid — same for Reelr to you.
• We can suspend accounts for cause (fraud, harassment, safety issues). You can leave any time.

Reelr is a marketplace operated by Reelr, Inc. ("Reelr," "we," "us"). We provide tools for independent photographers, videographers, and hybrid creatives to show their work, quote prices, accept bookings, collect payment, message clients, and deliver files.

Reelr is not your employer. You're an independent contractor operating your own business. You are responsible for your own taxes, insurance, equipment, and any local licensing required to do what you do. Reelr doesn't withhold taxes for you — we do generate the earnings exports you need come tax season.

Reelr is not a party to the contract between you and your client. When someone books you, the legal agreement for the shoot itself is between the two of you — not three-way with Reelr in the middle. Reelr's role is limited to facilitating the booking, collecting payment, and mediating disputes as described in section 6.

When a client books you on Reelr, we collect their deposit at checkout and the balance according to your payout schedule. Funds settle to your connected Stripe account.

Reelr's fee. Reelr takes a platform fee on each completed booking. The current fee is disclosed in your dashboard and on every booking receipt. If the fee changes, we'll email you at least 30 days before the new rate applies and you can pause accepting bookings if you disagree.

Refunds. If a client is refunded under Booking Protection (e.g. you no-show or cancel inside 48 hours), the refund comes out of the funds otherwise owed to you. If there aren't enough unpaid funds, you agree that Reelr can recover the shortfall from your next payout.

Chargebacks. If a client's card issuer reverses a charge after the booking has completed, Reelr will defend the charge on your behalf using the evidence on file (messages, signed contract, delivery timestamps). If Reelr loses the chargeback, you're responsible for the reversed amount.

Off-platform circumvention. You agree not to route Reelr-generated bookings off-platform to dodge the fee. Doing so is grounds for suspension plus recovery of the bypassed fee.

You agree to:

• Show up to bookings on time, in appropriate attire, with working equipment and reasonable backups.
• Respond to client messages in a reasonable window (your response-time stat is public).
• Communicate honestly — don't misrepresent your experience, portfolio, or the services included in a package.
• Keep it professional. No harassment, discrimination, or off-color behavior toward clients, other creatives, or Reelr staff.
• Respect safety — if a shoot involves minors, adult content, regulated venues, or other elevated risks, make sure you're complying with local law and any venue rules.

You agree not to upload or deliver content that's unlawful, sexually explicit involving minors, incites violence, or infringes someone else's copyright.

You retain full copyright in everything you shoot through Reelr. You grant Reelr a non-exclusive, worldwide, royalty-free license to display the portfolio items you upload to your profile, on the Reelr site, and in Reelr marketing of the platform itself (our site, social channels, paid ads of Reelr).

This license is limited to promoting you and Reelr. We don't sublicense your photos to third parties or sell your work as stock. You can remove items from your profile any time — the license auto-terminates for anything you take down, except for legitimate archival (e.g. a Wayback capture Reelr didn't control).

If a client requests discretion for a specific booking (private event, minors, sensitive context) and you agree, don't post those files to your Reelr portfolio.

Reelr's Booking Protection Guarantee promises clients a full deposit refund if you no-show or cancel inside 48 hours without a force-majeure reason. You agree to be bound by the outcome of Booking Protection claims decided by Reelr under the rules described on that page.

For disputes outside Booking Protection — quality disagreements, scope creep, missing deliverables — Reelr mediates in good faith using the signed per-booking contract, delivery timestamps, and message history. Mediation is not binding arbitration. If mediation doesn't resolve the dispute, both parties keep their legal rights under the per-booking contract.

If you're repeatedly subject to Booking Protection claims (two or more adverse rulings in 90 days), Reelr may pause your ability to accept new bookings while we review.

Reelr to you. Reelr provides the platform "as is." Our total liability to you for anything arising out of your use of Reelr is limited to the greater of (a) the platform fees Reelr collected from your bookings in the 12 months before the claim, or (b) $500. We aren't liable for indirect, consequential, or lost-profit damages.

You to clients. The per-booking contract you sign with your clients handles the creative-to-client liability. The starter template Reelr provides caps that liability at the contract fee. You're free to negotiate different terms with a client — that's your call.

Carve-outs. Nothing in this section limits liability for gross negligence, willful misconduct, or any liability that can't be limited under applicable law.

You agree to indemnify Reelr against third-party claims arising out of your own conduct during a shoot or your own use of a client's files (e.g. you publish a photo a client asked you not to).

You can deactivate your profile any time from Dashboard → Settings. Deactivation pauses new bookings; existing confirmed bookings still need to be honored.

Reelr may suspend or terminate your account for cause — including fraud, harassment, repeated no-shows, safety issues, off-platform circumvention, or violation of this agreement. We'll email you the reason and give you a chance to respond unless the conduct is egregious enough to warrant immediate removal.

After termination, Reelr continues to hold audit-trail data (bookings, messages, moderation flags) for as long as legally required. Your portfolio items are removed from public display within 30 days.

Reelr can update this agreement. Material changes (payouts, fees, disputes, liability) will be announced by email at least 30 days in advance, and you'll be asked to re-accept the new version on your next dashboard visit. Cosmetic changes don't trigger a re-prompt.

If you don't agree to a new version, you can stop accepting bookings and deactivate. Bookings confirmed under the old version remain governed by the old version.

• Governing law. This agreement is governed by the laws of the State of Texas, without regard to conflict-of-laws rules.
• Venue. Any dispute that can't be resolved through Reelr's mediation process will be brought in the state or federal courts in Harris County, Texas.
• Assignment. You can't assign this agreement. Reelr may assign it to a successor entity (e.g. in a sale or reorganization).
• Severability. If a court strikes a clause, the rest of the agreement stays in effect.
• E-signatures. Checking the box at signup, together with the timestamp and IP we record, counts as your signature on this agreement.
• Entire agreement. This document, the Reelr Terms of Service, the Privacy Policy, and Booking Protection are the complete agreement between you and Reelr.